For Guests

Terms and Conditions

To protect all parties involved, please read the following terms and conditions. By making a booking and receiving a confirmation letter, you are agreeing to these terms and conditions.

Damage Deposit

THERE IS A REFUNDABLE DAMAGE DEPOSIT OF AUD$750.00 APPLIED TO EACH BOOKING.

Cancellation

Once your booking has been confirmed, your deposit is non-refundable. If the booking is cancelled in writing more than 45 days from the date of commencement of your holiday you will be released from the liability for the full balance of hire.

If we receive written notice of cancellation less than 45 days prior to the date of commencement of your holiday, and we are successful in finding guests to take your place at the holiday home, you will be released from the liability for the full balance of hire. The deposit however, will not be refunded.

The Booking Agent recommends the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances that may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking has been made and confirmed, the Guest will be responsible for full payment of the rental amount whether or not occupation of the Property occurs.


Rental Contract

The rental contact is between the Guest and the Owner of the Property for which the accommodation booking is made, and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest email confirmation of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal.


Deposit

The accommodation booking will not be confirmed by the Booking Agent until the Guest’s deposit payment is received and cleared. If the accommodation booking is made within 30 days of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required together with any bond, credit card information and any fees applicable.


Final Payment

The full amount payable in respect of the Property rental shall be paid at 45 days prior to the date of commencement of the booking. If the full payment has not been received by the Booking Agent at least 45 days prior to the start of the rental period, then the Booking Agent and the Owner reserve the right to cancel the booking without notice, and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances.


Noise & Neighbours

We want you to enjoy your stay but please be aware of the impact of your noise on others. Noise and music should not impact any other property and noise levels are to be respectful at all times. There is to be no outdoor music or outdoor entertaining after 10pm. Noise complaints will result in bond deductions and possible eviction.


Guest Obligations

The Guest shall be responsible for the Property during the Guest’s stay. Furniture is NOT to be moved under any circumstances. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. ALL PROPERTIES ARE STRICTLY NON-SMOKING. The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any part thereof, or any of the chattels therein that may occur during the Guest’s occupation of the Property, and all costs for extra cleaning, repair and replacement thereof shall be payable to the Booking agent or the Owner from the Guest Security Bond. Any such costs over and above the amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to the Local Agent, Booking Agent or Owner as soon as practicable after the damage occurring thereto.


Guest Property

All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times, and neither the Booking Agent nor the Owner accepts any responsibility for any loss or damage thereto.


Guest Numbers & Functions

The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application, and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. The Booking Agent and Owner reserve the right to refuse occupation of the Property to the Guest, if the condition on the number of people intended to occupy the Property is not observed.


Right To Refuse Or Revoke Bookings

The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may, in the opinion of either party, (and at their sole discretion) be unsuitable for the Property concerned.


Booking Confirmation

Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the date or dates referred to in such notice.


Booking Fees

Coastal Country Getaways applies a $100.00 service fee to all rental bookings.

You may pay by credit card (Visa/Mastercard) or bank transfer. Online payments may be made through our website or by calling us. Please be aware that there is a bank fee of 1.5% on all card payments. International guests who wish to pay via direct bank transfer should expect to incur international bank transfer fees. If you are making a last minute booking, we require full credit card payment prior to your arrival.


Linen Fees

The supply of linen and towels attracts an additional cost of $55 per bed. If you would like linen included, please let us know in your booking request.


Representations

The Guest acknowledges that the Booking Agent has used its best endeavours to describe the Property to the Guest within the limited extent of the communications between the Guest and the Booking Agent, and the Booking Agent shall not be liable to the Guest in any respect should the Guest consider the Property to be unsuitable for any reason whatsoever.


Description Of The Property

All information in respect of the Property contained in the Booking Agent’s website is believed to be correct at the time of the publication, however all details are subject to change by the Booking Agent and the Owner without notice. The Booking Agent will not accept any responsibility for any alterations to the Property or any part thereof beyond the Booking Agents control or any liability for any matter or occurrences beyond the Booking Agents reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest, or any one or more of them.


Property Availability

The short-term accommodation contract negotiated by the Booking Agent and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Booking Agent, which render the Property uninhabitable (for example flood, fire, storm, tempest, etc) or the property becomes for sale or is sold by the Owner, then the Booking Agent may have to cancel the Guest’s booking for the Property. Should such circumstances arise, then the Booking Agent will endeavour to relocate the Guest to a holiday home of similar standard to the property in the same area. Where this is not possible, the Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property or the Booking Agent.

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